Refund & Return Policy

Last Updated: 30/08/2025

At YASHIKA COMPUTERS (https://www.yccomputer.com/), we want our customers to be satisfied with their purchase. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or replacement only if:

  • You received a wrong product (different from what you ordered).
  • All Replacement Products Will Be Delivered Within 5–7 Working Days
  • The product is physically damaged during shipping and reported within 24 Hours of delivery.

2. Manufacturer Warranty (Defective Products)

  • All electronic products (Laptop, Hard Drive, SSD, Accessories, etc.) are covered by the manufacturer’s warranty.
  • If the product is defective or not working properly, it will be covered under the manufacturer’s warranty and service policy.
  • Customers must directly contact the manufacturer’s authorized service center for repair, replacement, or warranty claims.
  • YC Computer is not responsible for defects covered by manufacturer warranty.

3. Mandatory Parcel Opening Video

  • For any return or refund claim, customers must provide a clear uncut parcel opening video showing:
    • The package in sealed condition.
    • Opening of the parcel.
    • Product inside the box with invoice/label visible.
  • Without a parcel opening video, no return or refund request will be accepted.

4. Non-Returnable / Non-Refundable Items

We do not accept returns or refunds for:

  • Cash on Delivery (COD) shipping charges – these are service charges and are non-refundable under all circumstances.
  • Products that have been used, installed, or physically damaged after delivery.
  • Products with tampered packaging, missing serial number, or altered warranty stickers.
  • Software, downloadable products, or consumables.
  • Products damaged due to improper handling, power fluctuations, or customer negligence.

5. Return Process (Wrong/Damaged Items Only)

  • Customers must inform us within 24 Hours of delivery if they received a wrong or damaged product.
  • Request must include the parcel opening video and product images.
  • Once approved, the product must be returned in original condition with all accessories, packaging, and invoice.

6. Refunds

  • Refunds will only be issued after inspection and approval of the returned (wrong/damaged) product.
  • Refunds will be Credited to your original payment method (Google Pay/UPI/Netbanking/Card) within 7–10 working days.
  • COD shipping charges paid at the time of delivery will not be refunded.

7. Cancellation Policy

  • Orders can be cancelled before dispatch/shipping for a full refund.
  • Once the product is shipped, cancellations are not allowed.
  • If the order was placed via Cash on Delivery, any advance shipping charge collected will remain non-refundable.

8. Shipping Costs for Returns

  • If the return is due to our fault (wrong/damaged product), we will bear the return shipping charges.
  • If the return is due to customer reasons (wrong order placed, change of mind, etc.), the customer must bear the return shipping charges.

9. Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

📧 Email: support@yccompute.com, yashikacomputers13@gmai.com
đź“ž Phone: +91 96698 88886
🏢 Address: 13, Siyaganj Near Railway Station, Indore(M.P.)